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divalotre Terms & Conditions Made Clear

Our Terms & Conditions set the rules for opening an account, using the lobby and moving funds through DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Account rulesWallet checksAccess conditionsPrivacy choices
divalotre divalotre Terms & Conditions Made Clear
POLICY HELP

Get Terms Answers Before Account Access

A clear contact path helps when a clause, account check or wallet status needs explanation.

Account questions Ask about account creation, phone verification or a suspended login through the account support path. Include your registered contact detail and the clause that needs clarification.
Wallet status For DANA, OVO, GoPay or QRIS concerns, send the transaction reference and displayed status. We can explain which Terms & Conditions step applies before you repeat a payment.
Policy changes Use the contact route shown on our policy page to ask about a revised clause, privacy choice or account record. We will direct your request to the relevant team.
SECURITY DETAILS

How We Apply These Terms

We apply the Terms & Conditions through practical account and data controls rather than hidden steps.

Account records

We keep the account details needed to provide access, verify your phone and handle support requests. You should update inaccurate details through the available account route or ask us to correct them.

Payment evidence

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a transaction. Keep your receipt until the wallet status and account record show the same result.

Cookies

Cookies and similar browser storage can preserve login steps, security checks and selected preferences. Your browser settings can remove or restrict them, although some account functions may then require another check.

Login security

Do not share your password or verification code. If an unfamiliar device reaches your account, change the login details promptly and contact support with the device and time shown.

Retention

We retain account, payment and support records for the period needed to provide the service, resolve disputes, meet legal duties and apply these Terms & Conditions.

Change requests

To request access, correction or removal of eligible personal data, contact us through the account support path. State the request clearly and include enough account detail for verification.

Terms & Conditions Questions Answered

The answers below address the policy searches we hear most often before an account is opened. They explain how the Terms & Conditions connect with account access, wallet checks, privacy requests and regional availability without replacing the full policy text.

You can read the full Terms & Conditions on this page before opening an account. Check the account, payment, privacy and access clauses, then contact support if a specific sentence needs explanation.

Yes. The payment clauses cover DANA and QRIS when those routes appear for your account. Follow the displayed amount, reference and confirmation steps, and retain your receipt until the status is settled.

Phone verification connects account access to a contact detail you control and helps us respond to login or payment disputes. Complete the code step before using account functions that require verification.

You can ask for access or correction of eligible account data through the support route. Include your registered contact detail and describe the requested change; we may verify ownership before acting.

Our cookie terms explain how browser storage can support login continuity, security checks and preferences. You can adjust browser settings, but restricting cookies may require repeated verification or affect account access.

Access depends on local law and the region shown for your account. If the service is available to you, follow the account and verification steps displayed; do not attempt access where local rules prohibit it.

We may update the policy when account, payment, privacy or legal requirements change. The revised text will show the applicable date, and you should read it before continuing to use your account.